FAQ / Trade & Business Customers

Do you supply businesses and trade customers?

Yes. We supply everyone from DIY customers to engineers, manufacturers and large industrial businesses.

What's a B2B account and why should I register?

A B2B account gives you verified business ordering with tax-compliant pricing, automatic volume discounts, and professional invoicing. You provide your company details and registration number (VAT for EU, EIN for US, or business registration for Canada). Once verified, you'll see your real tax rate applied at checkout—VAT-exempt in the EU if registered, correct sales tax for US and Canada—and access bulk discounts instantly.

What documents do I need to register?

We need your company name, business registration number (VAT number for EU, EIN for US, Business Number for Canada, or equivalent in your country), and billing address. In most cases, we verify instantly by checking public registries. If we need manual verification, we'll contact you within 1-2 business days. You can browse and add items to your cart while pending.

How long does B2B verification take?

Most registrations verify instantly. If manual review is needed (usually for new or less-common business types), it takes 1-2 business days. You'll receive an email confirmation once approved. You can start ordering immediately when verified.

document and we'll verify manually within 1-2 days.

Can I register multiple companies under one account?

Currently, each company needs a separate B2B account with its own VAT/EIN number. If you manage multiple entities, register each separately. Contact our B2B team if you need bulk verification: Contact us or +44(0)1942 269837.

Do you offer volume discounts?

Yes. Many of our products have quantity price breaks, so the more you buy, the lower the price per item. Any available discounts will be applied automatically based on the quantity added to your basket and will be displayed on the product page.

Do volume discounts apply automatically to B2B accounts?

Yes. Many of our products have quantity breaks, and they're applied automatically as you add items to your cart. The more you order, the lower the per-unit price. No codes, approvals, or minimum order thresholds required. Discounts are visible on each product page under "Bulk Pricing."

Can I get a formal quote or negotiate pricing on large orders?

Absolutely. For bulk orders or ongoing supply agreements, contact our B2B team at Contact us or call +44(0)1942 269837. We can discuss tiered pricing, payment terms, and custom solutions tailored to your business.

My verification is taking longer than expected. Who can I contact?

Automatic verification usually completes within minutes. If it takes longer, check that your company name and registration number exactly match your official registration (spelling, spacing, punctuation matter). If you've double-checked and it's still pending after 2 business days, Contact us with your company registration document and we'll verify manually within 24 hours.

Who do I contact for B2B support or custom requests?

For B2B support, custom quotes, payment terms, or account issues, contact our B2B team:
- Email: Contact us
- Phone: +44(0)1942 269837
- Hours: Monday–Friday, 7:30am–5:30pm GMT

We typically respond to emails within 1 business day.

Do you offer credit accounts or payment terms for B2B customers?

Yes, for qualified business customers. Once your B2B account is verified and you've established an order history, we can discuss net-30 or net-60 payment terms. Contact our B2B team to apply: Contact us or +44(0)1942 269837.

Can you source products that aren't listed on our website for B2B orders?

Yes. If you need a product not currently listed, contact our B2B team with the part details and quantity. We may be able to source it and provide a custom quote. Contact us or call +44(0)1942 269837.

Do you have a minimum order value for B2B accounts?

No minimum order value. B2B accounts enjoy the same freedom as other customers—order one item or one thousand. Volume discounts apply automatically based on quantity, not order total.

What if I need to change my company details or VAT number?

Log into your B2B account and update your company information in your account settings. If you're changing your VAT/EIN number (e.g., due to business restructuring), contact our B2B team so we can re-verify your account: Contact us.

How do I know if my tax rate is correct?

After verification, your tax rate should display on every product page and at checkout. EU customers should see "VAT-exempt." US customers should see their state sales tax rate. Canadian customers should see HST/GST for their province. If something looks wrong—for example, you see VAT charged in the EU, or the wrong state rate in the US—contact us immediately. This is critical to get right.